Refund policy
Last updated: September 9, 2026
At Nookline, we want you to love your furniture. If something isn't right, we're here to help.
30-Day Return Window
You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Due to the size and nature of furniture, large items (such as chairs and tables) must be unassembled and unopened in the original box to qualify for a return.
Non-Returnable Items
- Items marked as final sale or clearance
- Customized or made-to-order products
- Items damaged through misuse, improper assembly, or normal wear
Return Shipping Costs
- Defective, damaged, or incorrect items: we cover the return shipping cost and will arrange a replacement or full refund. Please report damage within 48 hours of delivery with photos.
- Change-of-mind returns: the customer is responsible for return shipping costs and any carrier fees for oversized parcels.
How to Start a Return
Email us at support@mynookline.com with your order number, the item(s) you wish to return, and the reason. We will respond within 2 business days with return instructions and the return address. Please do not ship items back before receiving instructions, as unauthorized returns cannot be processed.
Refunds
Once your return is received and inspected at our warehouse, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees paid at checkout are non-refundable except in cases of our error or product defects.
Exchanges
The fastest way to exchange an item is to return the original and place a new order once your return is accepted.
Order Cancellations
Orders can be cancelled free of charge before they are dispatched from our warehouse (typically within 2–5 business days of ordering). Once shipped, the standard return process applies.
Questions? Contact us anytime at support@mynookline.com.